CISCO 820-605 PRACTICE EXAMS | RELIABLE 820-605 DUMPS PDF

Cisco 820-605 Practice Exams | Reliable 820-605 Dumps Pdf

Cisco 820-605 Practice Exams | Reliable 820-605 Dumps Pdf

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One of the great features of our 820-605 training material is our 820-605 pdf questions. Cisco Customer Success Manager exam questions allow you to prepare for the real 820-605 exam and will help you with the self-assessment. You can easily pass the 820-605 exam by using 820-605 dumps pdf. Moreover, you will get all the updated 820-605 Questions with verified answers. If you want to prepare yourself for the real Cisco Customer Success Manager exam, then it is one of the most important ways to improve your 820-605 preparation level. We provide 100% money back guarantee on all 820-605 braindumps products.

Cisco 820-605 exam is a computer-based exam that consists of 60-70 multiple-choice questions. 820-605 exam duration is 90 minutes, and candidates must score at least 70% to pass the exam. 820-605 exam can be taken at any Pearson VUE testing center worldwide or online through the Pearson VUE online proctoring service.

Cisco 820-605 Exam covers a variety of topics related to customer success management, including customer lifecycle management, customer value realization, adoption, expansion, and renewal. 820-605 Exam also covers topics such as customer success metrics, customer success technology, and customer success operations. 820-605 exam is designed to test the candidate's knowledge in these areas, as well as their ability to apply this knowledge in real-world scenarios.

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Cisco Customer Success Manager Sample Questions (Q39-Q44):

NEW QUESTION # 39
Which list of components of a Customer Success Quarterly Success Review is common?

  • A. results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
  • B. results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
  • C. results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
  • D. results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter

Answer: A

Explanation:
The most common components of a Customer Success Quarterly Success Review include the results from the prior quarter, agreed actions that have been completed, benchmarkingwith the market, and confirmation of goals for the next quarter. This approach ensures that the review is focused on measurable outcomes and continuous improvement, aligning with best practices in customer success management


NEW QUESTION # 40
Throughout the customer life-cycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two )

  • A. successful contract renewal
  • B. results that are not measurable
  • C. moments of success when the customer acknowledges progress
  • D. continuing results based on unexpected value
  • E. green health scores over intermittent time periods

Answer: D,E


NEW QUESTION # 41
Drag and Drop Question
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics.
Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

Answer:

Explanation:


NEW QUESTION # 42
Which tool is used by Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

  • A. RACI
  • B. Stakeholder Map
  • C. Health Index Report
  • D. KPIs

Answer: A

Explanation:
The RACI tool is used by Customer Success Managers to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management. RACI stands for Responsible, Accountable, Consulted, and Informed, and it helps clarify roles and responsibilities within a project.


NEW QUESTION # 43
Refer to the exhibit.

Which initial action does a Customer Success Manager take?

  • A. Inform the Sales Account Manager to position a new version of licenses types B and D with additional features
  • B. Share the report with the customer point of contact for license types B and D and determine causes
  • C. Run analysis on all the license types used by the customer on all platforms
  • D. Provide trending information on license types B and D and share with all stakeholders

Answer: D


NEW QUESTION # 44
......

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